Project Details
Description
Action research on human contact at social services
In this project we want to investigate, together with three municipalities, what is needed to put the human touch first in the contact between government and citizens. We examine what is needed for a good and effective relationship between counsellors and people on welfare. We explore how their working relationship is structured and how they deal with the dilemmas that can occur within it.
We alternate research into this with learning sessions in which we draw lessons from the results together with practitioners and try to initiate change. We then want to investigate these changes again in order to secure the project's results as effectively as possible.
Together we will develop tools and guidelines for consultants to help them improve the working relationship with their clients and to reflect on how they deal with clients.
In this project we want to investigate, together with three municipalities, what is needed to put the human touch first in the contact between government and citizens. We examine what is needed for a good and effective relationship between counsellors and people on welfare. We explore how their working relationship is structured and how they deal with the dilemmas that can occur within it.
We alternate research into this with learning sessions in which we draw lessons from the results together with practitioners and try to initiate change. We then want to investigate these changes again in order to secure the project's results as effectively as possible.
Together we will develop tools and guidelines for consultants to help them improve the working relationship with their clients and to reflect on how they deal with clients.
| Status | Finished |
|---|---|
| Effective start/end date | 1/05/22 → 30/04/25 |
Collaborative partners
- Movisie (lead)
- Gemeente Rotterdam
- Gemeente Oss
- SAM
- Divosa
Funding
- ZonMW - Vakkundig aan het werk
UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This project contributes towards the following SDG(s):
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SDG 10 Reduced Inequalities -
SDG 11 Sustainable Cities and Communities -
SDG 16 Peace, Justice and Strong Institutions
Fingerprint
Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.
Research output
- 1 Instrument
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In de dichter bij stand: Handvatten voor een goede werkrelatie tussen inwoner en consulent
Kampen, T., Michon, H., van der Sanden, P. & Sebrechts, M. J., Sept 2025, 19 p.Research output: Other contribution › Instrument › Professional
Open AccessFile21 Downloads (Pure)
Press/Media
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Deze nieuwe handreiking geeft handvatten voor betere werkrelatie met inwoners
Kampen, T., Sebrechts, M. J., Vellinga-Dings, A. D., van Deth, A., Michon, H. & van der Sanden, P.
4/09/25
1 Media contribution
Press/Media: Interview or expert commentary