The use of online support by people with intellectual disabilities living independently during COVID‐19

M. Zaagsma; K.M. Volkers; E.A.K. Swart; A.P. Schippers; G. Van Hove

doi:10.1111/jir.12770

The use of online support by people with intellectual disabilities living independently during COVID‐19

M. Zaagsma, K.M. Volkers, E.A.K. Swart, A.P. Schippers, G. Van Hove

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

Background
During the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak.

Methods
We analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users.

Results
The results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support.

Conclusion
Offering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.

Original language	English
Journal	Journal of Intellectual Disability Research
Volume	64
DOIs	https://doi.org/10.1111/jir.12770
Publication status	Published - 24 Aug 2020
Published outside the University of Humanistic Studies	Yes

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title = "The use of online support by people with intellectual disabilities living independently during COVID‐19",

abstract = "BackgroundDuring the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak.MethodsWe analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users.ResultsThe results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support.ConclusionOffering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.",

author = "M. Zaagsma and K.M. Volkers and E.A.K. Swart and A.P. Schippers and Hove, {G. Van}",

year = "2020",

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doi = "10.1111/jir.12770",

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AU - Zaagsma, M.

AU - Volkers, K.M.

AU - Swart, E.A.K.

AU - Schippers, A.P.

AU - Hove, G. Van

PY - 2020/8/24

Y1 - 2020/8/24

N2 - BackgroundDuring the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak.MethodsWe analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users.ResultsThe results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support.ConclusionOffering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.

AB - BackgroundDuring the COVID-19 outbreak, service providers in the Netherlands had to switch towards providing remote support for people with intellectual disabilities living independently. This study aims to provide insight into the use of online support during the outbreak.MethodsWe analysed quantitative data on planned and unplanned contacts between the online support service DigiContact and its service users.ResultsThe results indicate that the COVID-19 outbreak and the related containment measures had a strong impact on online support use, specifically on the unplanned use of online support.ConclusionOffering online support as a standard component of services for independently living people with intellectual disability enables service providers to be flexible and responsive towards fluctuations in both support needs and onsite support availability during a social crisis such as COVID-19.

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DO - 10.1111/jir.12770

M3 - Article

SN - 0964-2633

VL - 64

JO - Journal of Intellectual Disability Research

JF - Journal of Intellectual Disability Research

ER -

The use of online support by people with intellectual disabilities living independently during COVID‐19

Abstract

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